Privacy Policy

Effective as of May 13, 2025

1. Introduction

Welcome to Expatra ("we," "our," or "us"). We understand that your privacy is important to you and that you care about how your personal information is used and shared online. We respect and value the privacy of everyone who visits our website, expatra.com, and will only collect and use personal information in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

This Privacy Policy explains what personal information we collect, how we use and store that information, and your rights regarding that information. It applies to your use of our website and any associated services.

2. Who We Are

Expatra is a publication focused on providing trustworthy information for expatriates and individuals considering moving abroad. Our website is operated by:

Expatra Ltd.
Landmark House, 1 Riseholme Road, Lincoln, Lincolnshire, England, LN1 3SN

Expatra Ltd. is registered in England and Wales (Company No. 09686420. ICO Registration: ZB582527

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at privacy@expatra.com.

3. Information We Collect

We may collect different types of information about you when you use our website:

3.1 Information You Provide to Us

Contact Information: Name, email address, and other contact details you provide when subscribing to our newsletter, submitting a form, or contacting us.
Account Information: Information you provide when creating an account on our website (if applicable).
Subscription Preferences: Your preferences regarding the types of content you wish to receive from us.
Communication Content: Information you provide in communications with us, including emails and form submissions.
Feedback and Contributions: Content, comments, or feedback you provide on our website or through surveys.

3.2 Information We Collect Automatically

Technical Information: Internet protocol (IP) address, browser type and version, operating system, platform, and other technology on the devices you use to access our website.
Usage Information: Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through, and from our website (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Location Data: General location information based on your IP address.
Cookies and Similar Technologies: Information collected through cookies and similar technologies. For more details, please see our Cookie Policy section below.

3.3 Information We Receive from Third Parties

Analytics Providers: We use third-party analytics providers (such as Google Analytics) to help us understand how users engage with our website.
Service Providers: Information from third-party services we use to help deliver our services to you.
Advertising Partners: If applicable, information from advertising partners to help deliver relevant advertisements to you.

4. How We Use Your Information

We use the information we collect for various purposes, including:

4.1 To Provide and Maintain Our Services

To deliver the information, services, and features you request.
To process and complete transactions.
To send administrative information, such as updates, security alerts, and support messages.

4.2 To Improve Our Services

To understand how visitors use our website.
To analyze and improve the functionality, performance, and effectiveness of our website.
To develop new features, services, and content.

4.3 To Communicate with You

To respond to your comments, questions, and requests.
To provide customer support.
To send you technical notices, updates, security alerts, and support and administrative messages.
To deliver newsletters, promotional content, or other communications you have requested or may interest you, subject to your consent where required by law.

4.4 For Marketing and Advertising

To deliver relevant website content and advertisements to you.
To measure or understand the effectiveness of the advertising we serve to you.
To send you promotional materials from us or our advertising partners, subject to your consent where required by law.

4.5 For Legal and Security Purposes

To comply with legal obligations.
To enforce our terms and conditions.
To protect our rights, privacy, safety, or property, and/or that of our users or others.
To detect, prevent, or otherwise address security or technical issues.

5. Legal Basis for Processing (For EEA and UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we collect and process your personal information based on one or more of the following legal grounds:

Consent: Where you have given us clear consent to process your personal information for specific purposes.
Contract: Where processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
Legal Obligation: Where processing is necessary to comply with our legal obligations.

6.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

6.2 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You may disable these by changing your browser settings, but this may affect how the website functions.
Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our website when they are using it. This helps us improve how our website works, for example, by ensuring that users find what they are looking for easily.
Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

For more information about the cookies we use, please visit our dedicated Cookie Policy page.

We may share your personal information with the following categories of recipients:

7.1 Service Providers

We share information with third-party service providers who help us operate, deliver, improve, and develop our website and services, such as providers who host our website, send email communications, or assist with analytics.

7.2 Business Partners

If you express interest in or inquire about products or services offered by our business partners (such as international health insurance providers), we may share your information with these partners to help them respond to your inquiries or provide their services to you.

7.3 Advertising Partners

Where applicable and with appropriate consent, we may share limited information with advertising partners to deliver relevant advertisements and analyze the effectiveness of our advertising campaigns.

7.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

7.5 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

We may share your information with other third parties for purposes not described in this Privacy Policy with your consent.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. International Data Transfers

We operate internationally and may transfer your personal information to countries other than the one in which you reside. These countries may have data protection laws different from those in your country.

If we transfer personal information from the European Economic Area (EEA), the United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of protection, we use specific contractual clauses approved by the European Commission or other appropriate safeguards to protect your personal information.

9. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal information to employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

11. Your Privacy Rights

Depending on your location, you may have various rights regarding your personal information:

11.1 For Users in the European Economic Area (EEA), United Kingdom, and Switzerland

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights:

Right of Access: You have the right to request copies of your personal information.
Right to Rectification: You have the right to request that we correct any inaccurate information or complete any incomplete information we have about you.
Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Object to Processing: You have the right to object to our processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to request that we transfer the personal information you provided to us to another organization, or directly to you, in certain circumstances.
Right to Withdraw Consent: Where we rely on consent as the legal basis for processing your personal information, you have the right to withdraw that consent at any time.

11.2 For Users in California, USA

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the following rights:

Right to Know: You have the right to know what personal information we have collected about you, including the categories of information, the sources from which we collected it, the purpose for collecting it, and the third parties with whom we share it.
Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of your personal information. Note that we do not currently sell your personal information as defined under the CCPA/CPRA.
Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information.
Right to Correction: You have the right to request correction of inaccurate personal information.

11.3 For Users in Other Locations

Users in other locations may have similar rights under applicable local laws. Please contact us for information specific to your region.

11.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at [privacy@expatra.com]. We may need to verify your identity before responding to your request. We will respond to all legitimate requests within the timeframes required by applicable law.

12. Children's Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as quickly as possible. If you believe that we have collected personal information from a child, please contact us.

13. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date at the top of this page.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Expatra Ltd.
Landmark House, 1 Riseholme Road, Lincoln, Lincolnshire, England, LN1 3SN
Email: privacy@expatra.com

16. Complaints

If you have a concern about our privacy practices, including the way we have handled your personal information, you can report it to the relevant supervisory authority:

For EU Residents: You have the right to lodge a complaint with your local data protection authority within the European Union.
For UK Residents: You can lodge a complaint with the Information Commissioner's Office (ICO).
For California Residents: You can lodge a complaint with the California Attorney General's Office.

We would, however, appreciate the chance to deal with your concerns before you approach a data protection authority, so please contact us in the first instance.

By using our website, you acknowledge that you have read and understood this Privacy Policy.